Terms and Conditions

Effective Date: [21 july 2025]

Last Updated: [21 july 2025]

Website: www.urbanbaystore.com

Entity Name: UrbanBayStore (referred to as “UrbanBayStore”, “we”, “us”, or “our”)

1. Introduction

Welcome to UrbanBayStore, your trusted online marketplace for a wide range of products. These Terms and Conditions (“Terms”) govern your use of our website and the services offered. By accessing or using www.urbanbaystore.com, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please discontinue using our services.

2. Legal Compliance

UrbanBayStore operates in full compliance with:

• Consumer Protection (E-Commerce) Rules, 2020
• Information Technology Act, 2000
• IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• GST regulations, as applicable

3. Eligibility

You must be at least 18 years old or have parental/guardian supervision to use the platform. By using the website, you confirm that you are competent to enter into a contract as per the Indian Contract Act, 1872.

4. Account Registration

You may need to register to access certain services. You are responsible for maintaining the confidentiality of your login credentials and all activity under your account. Providing false or misleading information may result in suspension or termination of your account.

5. Products and Services

UrbanBayStore is a marketplace platform connecting customers with third-party sellers. We aim to ensure that product information is accurate, but we do not guarantee the quality, legality, or authenticity of products sold by third parties. Product pricing is inclusive of applicable taxes unless otherwise stated.

6. Order Processing and Cancellation

All orders are subject to acceptance, payment verification, and product availability. We reserve the right to cancel or reject orders for reasons including pricing errors, suspected fraud, or regulatory restrictions. If an order is canceled after payment, a full refund will be initiated.

7. Payments

We support secure payment options compliant with RBI and banking regulations: UPI, credit/debit cards, net banking, wallets, and COD (where available). All transactions are processed in INR (Indian Rupees).

8. Shipping and Delivery

Delivery timelines vary by location and logistics partners. Estimated delivery times are displayed on the product page. We are not responsible for delays caused by courier agencies, strikes, natural disasters, or other unforeseen events (force majeure).

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy. Return requests must be placed within 7 days (or as mentioned on the product page) of delivery. Items must be unused, undamaged, and in their original packaging to be eligible. Refunds are initiated within 7–10 working days post quality check.

10. Data Privacy and Security

Your personal data is protected under the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011. We do not sell your information to third parties. Data is shared only with delivery partners or when required by law. Please review our Privacy Policy for more information.

11. Prohibited Activities

You agree not to:

• Use the site for unlawful or unauthorized purposes
• Post or transmit harmful content, viruses, or misleading information
• Infringe upon our or others' intellectual property rights
• Harass, abuse, or defame other users or UrbanBayStore staff

12. Intellectual Property

All website content (text, graphics, logo, images, UI/UX) is the property of UrbanBayStore or its licensors and is protected under Indian copyright and trademark laws. You may not reproduce, modify, distribute, or display content without our prior written permission.

13. Limitation of Liability

UrbanBayStore shall not be liable for indirect, incidental, or consequential damages arising from the use of the website or inability to use it. We are not liable for third-party seller actions or content.

14. Modification of Terms

We reserve the right to update or modify these Terms at any time in accordance with applicable laws. Changes will be posted on this page, and continued use of the website after such changes implies your acceptance.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from the use of this site shall be subject to the exclusive jurisdiction of courts in New delhi, India.

16. Contact Us

For any queries or legal communication, please contact:

• Email: hiurbanbay.store@gmail.com
• Phone: +91-721035XXXX
• Registered Address: [Rohini sec 24 new delhi]