Return & Refund Policy
At Urbanbay store, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with a simple and hassle-free return process.
🛍️ Return Policy
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You can request a return within 7 days from the date of delivery.
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To be eligible for a return:
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The product must be unused, in its original condition, and with all tags, accessories, and packaging intact.
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You must provide proof of purchase (order ID/invoice).
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Products not eligible for return include:
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Items marked as non-returnable on the product page.
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Opened or used personal care items (like grooming, cosmetics, etc.).
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Products damaged due to misuse or negligence.
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Perishable goods.
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💰 Refund Policy
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Once your returned item is received and inspected, we will notify you of the refund status.
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If approved, your refund will be processed to your original payment method within 5–7 business days.
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Shipping and COD charges (if any) are non-refundable, unless the return is due to a damaged, defective, or wrong item received.
🔁 Exchange Policy
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Exchanges are available only for defective, damaged, or wrongly delivered items.
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If you need to exchange an item for the same product, contact our support team at [hiurbanbay.store@gmail.com].
📩 How to Initiate a Return?
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Email us at [hiurbanbay.store@gmail.com] or visit the Returns section on your account dashboard.
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Share your Order ID, product details, and reason for return.
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We’ll arrange for a pickup (if applicable) or guide you through the return process.
❓Need Help?
For any return or refund-related queries, feel free to contact us at [hiurbanbay.store@gmail.com]. We’re always happy to help!